Event Services Agency

Q&A Chatbot + Image Processing Tools

Supporting a growing event services agency, we developed a Q&A chatbot and backend AI tools to streamline operational efficiency and enhance customer engagement.

Instant

Customer Response Time

3hr→5min

Manual Task Time

24/7

Customer Service Availability

Challenges

  • Managing customer inquiries through text messages was time-consuming and led to delayed responses
  • Manually editing images for their website consumed valuable time that could be spent on their core business
  • Despite recognizing the potential benefits of AI, the company lacked the technical knowledge to implement solutions themselves
  • Growing demand required more efficient operations to maintain quality service

Solutions

  • Q&A Chatbot: Engineered an AI chatbot that provides instant, accurate answers to common customer inquiries on their website
  • Image Processing Tool: Developed a backend tool that automatically crops images to highlight the most relevant content, ensuring their website always looks professional
  • User-Friendly Interface: Created systems that required minimal technical knowledge, allowing the company to easily maintain their new tools

Impact

  • Instant Customer Response

    Response time reduced by 100% through instantaneous chatbot answers to common inquiries

  • Streamlined Website Maintenance

    Time required to update website content reduced by 97% through automated AI image processing

  • Enhanced Staff Productivity

    By automating routine tasks, staff can focus on core business activities, improving overall productivity and service quality

" Our customers get immediate answers, our operations are handled by AI, and we've freed up so much time to focus on delivering great experiences. "