F1000 Communications Technology Company

Operations Optimization Chatbot + Automation

In partnership with a major player in the telecommunications industry with an annual revenue of $4.2 billion, we improved operational efficiency and customer satisfaction through AI automation.

$500k+

Annual Cost Savings

24/7

Automated Support

20min→sec

Response Time Reduction

Challenges

  • Managing cloud resources effectively while keeping costs low, with employees staying on call 24/7 to manually set up resources for clients
  • Distilling complex technical information into easily understood summaries for executives during high-impact service outages

Solutions

  • Slack Automation Chatbot: We developed a user-friendly bot that streamlined cloud resource reservations, completely eliminating manual work while providing an all-in-one 24/7 experience for clients
  • LLM Technical Translator: We implemented an LLM to transform complex technical information into digestible summaries for executives, enabling faster decision-making during service outages

Impact

  • Cost Reduction

    Over $500,000 annually in wages, inefficiencies, and network downtime

  • Task Efficiency

    Completely eliminated the need for on-call employees, reducing response time from up to 20 minutes to mere seconds

  • Enhanced Decision-Making

    Rapid and clear insights during service outages, ensuring quick decision-making to solve issues immediately

  • Improved Customer Satisfaction

    A seamless experience for corporate clients with fewer outages and quicker resolution times for residential users

" UnleashAI's automation expertise enabled us to deliver a hands-free, production-grade solution that continues to drive value today. "